1. INTRODUCTION

G-SPEED DATA NETWORKS CO. (“G-SPEED”, “Company”, “we”, “us”) is committed to protecting the privacy and personal data of our subscribers, partners, and website visitors.

This Privacy Policy explains how we collect, use, process, store, and protect your personal information in compliance with:

• Republic Act No. 10173 – Data Privacy Act of 2012

• National Privacy Commission (NPC) Regulations

• Other applicable Philippine laws

By subscribing to our services, you agree to the collection and processing of your information as described in this Policy.

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2. INFORMATION WE COLLECT

We may collect the following personal information:

2.1 Personal Identification Information

• Full Name

• Date of Birth

• Civil Status

• Government-issued ID

• Signature

2.2 Contact Information

• Home/Business Address

• Email Address

• Mobile/Telephone Number

2.3 Account Information

• Account number

• Subscription details

• Billing records

• Payment history

2.4 Technical Information

• IP Address

• MAC Address

• Device identifiers

• Network usage logs

• Service performance data

2.5 CCTV Footage (if applicable)

For security purposes at office or network facilities.

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3. HOW WE COLLECT INFORMATION

We collect information through:

• Service application forms

• Online registration

• Service contracts

• Customer support interactions

• Website or system logs

• Field installation and service visits

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4. PURPOSE OF DATA COLLECTION

We process personal data for the following purposes:

• Service activation and account management

• Billing and payment processing

• Technical support and troubleshooting

• Network security and fraud prevention

• Service improvement and quality monitoring

• Compliance with NTC, DICT, and government regulations

• Legal obligations and dispute resolution

We only collect data necessary for legitimate business purposes.

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5. DATA SHARING AND DISCLOSURE

G-SPEED does NOT sell personal information.

We may share data with:

• Payment processors

• Installation contractors and technicians

• Government agencies (NTC, DICT, law enforcement) when legally required

• Legal representatives in case of disputes

All third parties are required to maintain confidentiality and data protection standards.

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6. DATA RETENTION

Personal data shall be retained:

• For the duration of active subscription

• Up to five (5) years after account termination, or

• As required by law or regulatory authorities

After retention period, data will be securely deleted or anonymized.

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7. DATA SECURITY MEASURES

We implement reasonable and appropriate security measures including:

• Secure network infrastructure

• Firewall and monitoring systems

• Access control and authentication

• Employee confidentiality agreements

• Physical security of network facilities

However, no system is 100% secure, and risks may still exist.

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8. YOUR RIGHTS UNDER THE DATA PRIVACY ACT

As a data subject, you have the right to:

• Right to be informed

• Right to access

• Right to object

• Right to rectification

• Right to erasure or blocking

• Right to data portability

• Right to file a complaint with the National Privacy Commission

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9. COOKIES AND WEBSITE DATA (If Applicable)

If G-SPEED operates a website, we may use cookies to:

• Improve user experience

• Analyze website traffic

• Secure login sessions

Users may disable cookies through browser settings.

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10. CHILDREN’S PRIVACY

Our services are not intended for individuals under 18 years old without parental or guardian consent.

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11. POLICY UPDATES

G-SPEED reserves the right to update this Privacy Policy as necessary to reflect:

• Regulatory changes

• Business operations updates

• Security improvements

Updated versions shall be posted or made available to subscribers.